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Privacy Policy

Privacy Policy

Trubicars Platform Privacy Policy

Last Updated: August 25, 2018

Trubicars Ltd. take privacy and data security seriously. As part of our commitment to the privacy of our customers and visitors to our site more generally, we want to be clear about the sorts of information we will collect from you.  This Privacy Policy describes how we use personal information, and the circumstances under which we may share this information with a third party. This Privacy Policy applies to the users of Trubicars anywhere in the world, including users of Trubicars’s apps and website platform.

Collection and Use of Personal Information

 

Contact Us:

When you contact us with a comment or question, we collect the information you provide such as your name and email address, along with additional information that we may need to help us promptly respond to your inquiry. We retain this information to assist you in the future and to improve our customer service and service offerings. We also use personal information to establish and manage our relationship with you and provide quality service. We may record voice calls for training and quality purposes.

Account Creation:

We collect your name, phone number, email address, a password of your selection, the date and time of account creation and the IP address of the device used for account creation. We use this information to administer your account, to enable your access to the Trubicars Platform, verify your identity as an authorized user concerning any accounts, and to implement, carry out and maintain security measures aimed at protecting our customers from identity theft, fraud and unauthorized access to an account. You may choose to register for an account via a third- party social media network, including Facebook and Google+ (“Social Media”). If you do so, you authorize us to access certain Social Media account information consistent with your Social Media privacy settings, including your name. We use this information to administer your account, and to enable your access to the Trubicars Platform.

Booking an Appointment Online:

We collect information relating to any bookings you do on the Trubicars Platform, including the IP address of the device used to create the booking to help protect against theft, fraud and unauthorized access to an account, and payment information (e.g. your credit card number) using the secure services of our payment processors. Payment operations are outsourced to our payment processors and we do not store your credit card information in our systems. If you are booking an in-car lesson, we collect the physical address to which you requested pick up and drop off. We use this information to complete your booking, and to allow you to select previously entered addresses for future bookings.

Marketing Communications:

We may use your personal information to contact you for your views regarding Trubicars and to notify you occasionally about important changes or developments to the Trubicars Platform, products, services or your account. You cannot opt out of receiving notifications of important changes or developments (e.g. to this Privacy Policy or the Terms of Service/Use) unless you discontinue use of the Trubicars Platform.

You agree that we may use your personal information to let you know about our other events, products and services that may be of interest to you including services that may be the subject of direct marketing. We may contact you to do so by telephone, SMS/MMS and email and if you use our mobile application, via push notification. It is always your choice whether to receive or to continue receiving such marketing materials and updates from Trubicars. We will not send you any direct marketing communications unless you have separately consented to receive such communications or such consent has been deemed to have been given under applicable law. If you no longer wish to receive direct marketing communications, you can opt-out using the unsubscribe mechanism in the marketing communication itself (e.g. by clicking the unsubscribe link at the bottom of an email or by replying with the word “STOP” to an SMS/MMS or by following other provided instructions).

Reviews:

We may offer you the opportunity to submit a review on the Trubicars Platform. When your review is published, the content and the given name you entered when creating your account will be publicly displayed. You also consent to us using such reviews in any marketing or advertising materials.

Employment Opportunities:

In connection with a job application or related inquiry, you may provide us with personal information including a resume, cover letter, or similar employment-related materials. This information will be used for the purposes of processing and responding to your application for current and future career opportunities, and to manage any ongoing working relationship.

Become a School Onboarding Specialist:

You may apply to become an independently contracted school onboarding specialist by providing us with your name, phone number, email address, driver’s license, proof of work eligibility, banking information as well as other contractor-related materials. We use this information for the purpose of processing and responding to your application, and to manage any ongoing contractor relationship.

Apply to Become a School Partner:

You may apply to become a school partner on the Trubicars Platform by providing us with your name, phone number, email address and other important materials. In most instances, this information is not considered personal information. We use this information for the purpose of processing and responding to your application, and to manage any ongoing relationship.

Information We Collect Automatically

We and our third-party service providers, including Google Analytics, collect, process, store and analyze information obtained from your browser when you visit the Trubicars Platform, including IP address, your location when the Trubicars mobile application is used, device identifiers, browser characteristics, operating system details, language preferences, referring URLs, length of visits and pages viewed. We also use “cookies” or other tools that track, measure and analyze the behaviors and usage patterns of visitors to the Trubicars Platform. We use this information to help us understand how visitors engage with the Trubicars Platform and to improve our visitors’ experience. A cookie is a tiny element of data that the Trubicars Platform can send to your browser, which may then be stored on your web browser or mobile device so we can recognize you when you return. The information that cookies collect includes the date and time of your visit, your registration information, session identification number, and your navigational history and preferences. We use cookies for analytics purposes as well as for certain features of the Trubicars Platform. The use of cookies is an industry standard and many major browsers and smartphones are initially set up to accept them. You may set your web browser or smartphone to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from the Trubicars Platform, you may not be able to take advantage of all its features. Some third-party service providers may use cookies on our site. We have no control over those cookies and they are not covered by this Privacy Policy. You can obtain additional information on Google Analytics’ collection and processing of data and data privacy and security, including how to learn more about opting out of Google Analytics’ data collection.

Interest-Based Advertising

We use cookies and other technologies for interest-based advertising purposes. To learn more about Interest-Based Advertising, or to opt out of online interest-based advertising from a list of companies participating in the Digital Advertising Alliance of Canada at any time, visit http://youradchoices.ca/choices. To learn more about Interest-Based Advertising in mobile apps and to opt out of this type of advertising by third-party advertising companies that participate in the DAAC’s AppChoices tool, please download the version of AppChoices for your device at https://youradchoices.ca/appchoices/.

Please be aware that, even if you opt out of interest-based advertising, you may continue to receive ads from us, but they will not be served using interest-based information about you. Also, to successfully opt out, you must have cookies enabled in your web browser. If your browser is configured to reject cookies when you visit these opt-out webpages, or you subsequently erase your cookies, use a different device or web browser, your opt-out instruction may not, or may no longer, be effective. Your opt-out selections only apply to the web browser you use so you must opt out of each web browser on each device that you use. Once you opt out, if you delete your browser’s saved cookies, you may need to opt out again.

Disclosure of Personal Information

The personal information you provide to us will be held on our servers which may be in or outside Canada. In addition, your personal information may be accessed by or given to our staff working outside Canada. While your personal information is out of Canada, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country. The third parties with whom we share your information may undertake various activities such as processing credit card payments and providing services or products for us. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy. If you have consented we may allow select third parties, including marketing and advertising companies, our affiliates and associates, to contact you occasionally about other products or services that may be of interest to you. They may contact you by mail, telephone, mobile messaging (e.g. SMS, MMS, etc.) as well as by e-mail. If you change your mind about being contacted by these parties in the future, please let us know by using the contact details set out at the top of this Privacy Policy and/or by amending your profile accordingly. If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your personal information may be disclosed or transferred to the target company, our new business partners or owners or their advisors provided that the information disclosed continues to be used for the purposes permitted by this Privacy Policy by the entity acquiring the information. We may use the personal information that you provide to us if we are under a duty to disclose or share your personal information in order to comply with (and/or where we believe we are under a duty to comply with) any applicable legal obligation; or in order to enforce the Terms of Service/Use and any other agreement we have with you. This includes exchanging personal information with other companies and other organizations for the purposes of fraud protection and prevention. We may use or disclose your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable law or legal process. Your personal information may also be used or disclosed where necessary or desirable for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.

Safeguarding and Retention of Personal Information

  • We will not retain your information for any longer than we think is necessary.
  • Information that we collect will be retained for as long as needed to fulfil the purposes outlined above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.
  • When determining the relevant retention periods, we will take into account factors including:
    • our contractual obligations and rights in relation to the information involved;
    • legal obligation(s) under applicable law to retain data for a certain period of time;
    • statute of limitations under applicable law(s);
    •  (potential) disputes; and
    • guidelines issued by relevant data protection authorities.
  • Otherwise, we securely erase your information where we no longer require your information for the purposes collected.

Your Rights

    • Under data protection law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the contact details set out in this policy. For additional information on your rights please contact your data protection authority and see below.
    • The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy.
    • The right of access. You have the right to obtain access to your information (if we’re processing it). This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch (see Contact Details).
    • The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by contacting us (see Contact Details).
    • The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of certain of the information that we hold about you by contacting us (see Contact Details).
    • The right to restrict processing. You have rights to ‘block’ or ‘suppress’ further use of your information. When processing is restricted, we can still store your information, but will not use it further.
    • The right to data portability. You have the right to obtain your personal information in an accessible and transferrable format so that you can re-use it for your own purposes across different service providers.
    • The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with the national data protection authority.
    • The right to withdraw consent. If you have given your consent to anything we do with your information (i.e. we rely on consent as a legal basis for processing your information), you have the right to withdraw that consent at any time. You can do this by contacting us (see Contact Details). Withdrawing consent will not however make unlawful our use of your information while consent had been apparent.
    • The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing and profiling. You can object by changing your marketing preferences or disabling cookies.

Updates to the Privacy Policy

This Privacy Policy is current as of the “Last Updated” date which appears at the top of the page. Your continued use of the Trubicars Platform after any change of our Privacy Policy will constitute your acceptance of the revised terms of this Privacy Policy. We may update this Privacy Policy from time to time as required to reflect changes to our privacy practices. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

Trubicars welcomes your comments, concerns and questions regarding this Privacy Policy and the use of your personal information. If you have any comments, queries or requests relating to our use of your personal information or if you find any errors in our information about you, please contact us by email at info@trubicars.ca